Author Archive
- Slowing Improvement of Customer Satisfaction Among U.S. Companies Threatens Profit Margins - 16 May 2007
- Customer satisfaction research is a “do or die” process - 1 May 2007
- Four steps for maintaining high levels of customer satisfaction - 17 April 2007
- T-Mobile Customer Service rated highest for Q1 2007 - 16 April 2007
- How to build a customer-centric organization: Step 1 - Change the corporate culture - 10 April 2007
- What is the best rating scale for satisfaction surveys? - 6 April 2007
- Board members & CEO’s are still in the dark about customer satisfaction - 5 April 2007
- Should airlines stop promising customer satisfaction? - 4 April 2007
- Self-checkout option increases customer satisfaction - 3 April 2007
- How to engage market research suppliers in the planning of your research - a Win-Win approach - 29 March 2007