Category Archives: Customer Satisfaction

The United States Postal Service recently launched an online customer satisfaction survey by printing a survey link (http://gx.gallup.com/pos) at the bottom of customer sales receipts. The stated purpose of the survey is “to help us improve postal service in your … Continue reading →

Survey results published in the July 2007 issue of Consumer Reports reveal that compared to other industries, the airline industry’s average satisfaction score of 72 on a 100-point scale is better only than such perennials of customer dissatisfaction as wireless … Continue reading →

The July 2007 issue of Consumer Reports includes customer satisfaction ratings for 48 major hotel chains. The survey, based on Consumer Reports National Research Center’s 2006 Annual Questionnaire, included ratings from almost 35,000 subscribers who spent more than 139,000 nights … Continue reading →

Benjamin Moore Paints received the highest customer satisfaction ratings in the J.D. Power and Associates 2007 Interior Paint Satisfaction Study(SM). Benjamin Moore ranked highest with a score of 805 on a 1,000-point scale. Duron (788) and BEHR (786) were the … Continue reading →

The results of J.D. Power and Associates’ 2007 Major Home Improvement Retail Store Satisfaction Study(SM) show that Ace Hardware has the highest customer satisfaction ratings among Home Improvement Retailers. The inaugural study was based on responses from 16,239 consumers who … Continue reading →

Netflix, QVC.com and Amazon received the highest customer satisfaction ratings in the most recent Top 100 Online Retail Satisfaction Index released from ForeSee Results. As a category, retailers selling books, CDs, and DVDs tended to score best overall, while the … Continue reading →

Cellular handsets from Motorola and SANYO were rated highest for customer satisfaction in the 2007 U.S. Wireless Mobile Phone Evaluation StudySM from J.D. Power and Associates. Kyocera and Audiovox phones were rated lowest. The study, based on experiences reported by … Continue reading →

Overall satisfaction with the retail banking experience has increased considerably since 2006, according to the J.D. Power and Associates 2007 Retail Banking Satisfaction StudySM. Since 2006, the overall satisfaction index has risen 22 index points to 763 on a 1,000-point … Continue reading →

The latest data by the University of Michigan’s American Customer Satisfaction Index (ACSI) show the perennially low-scoring cable and satellite TV industry had the lowest level of customer satisfaction among all industries measured. As a whole, the industry dropped 2% … Continue reading →

The latest data by the University of Michigan’s American Customer Satisfaction Index (ACSI) show that customer satisfaction with the wireless industry is at an all-time high but still ranks well below the satisfaction scores of other industries. For the first … Continue reading →