Archive for the Customer Satisfaction Category
- Microsoft’s Customer Satisfaction Score Drops in 1st Quarter - 24 May 2007
- Marriott Leads Hotel Industry in Customer Satisfaction - 23 May 2007
- Airlines Rated Worse than the IRS for Customer Satisfaction - 22 May 2007
- Slowing Improvement of Customer Satisfaction Among U.S. Companies Threatens Profit Margins - 16 May 2007
- Customer satisfaction research is a “do or die” process - 1 May 2007
- T-Mobile Customer Service rated highest for Q1 2007 - 16 April 2007
- Board members & CEO’s are still in the dark about customer satisfaction - 5 April 2007
- Should airlines stop promising customer satisfaction? - 4 April 2007
- Self-checkout option increases customer satisfaction - 3 April 2007
- Can airlines deliver customer satisfaction? Not a chance! - 26 March 2007