Gateway Ranked Number One in Notebook Computer Customer Satisfaction

Gateway, Inc. earned the number one designation in Technology Business Research’s (TBR) Corporate IT Buying Behavior and Customer Satisfaction Study for Notebooks. In December, the company also earned the leading rank in customer satisfaction for its desktops. These high customer satisfaction scores indicate that Gateway’s investment in products and services for the Professional market is paying off.

According to the TBR’s study, Gateway was rated highest in the industry for customer service. It is notable that unlike many or most competitors, Gateway’s telephone support specialists are based entirely in North America. The company received its highest scores to date in parts availability, hardware reliability, notebook value and product design. Gateway was also recognized for its ease of doing business and for being fast to market with innovative new products. Customer loyalty ratings saw steady improvement.

“We place a high level of importance on understanding our customer’s needs and developing solutions that exceed their expectations,” said Ed Coleman, Gateway’s chief executive officer. “We look forward to continuing to make an impact in the Professional market with our 100 percent North American-based technical support and a Best Practices Support Center staffed with high-level technicians. We’re especially gratified to see that our investments in the Professional market in recent years are reaping rewards.”

“Gateway has established a unique reputation in the Professional market for its customer service,” said Julie Perron, Technology Business Research. “Over the past year, Gateway has made a number of smart moves aimed at increasing customer satisfaction and providing superior customer service. Having made significant progress across almost every category in the past year, Gateway has earned its place as the leader in customer service.”