Tag Archives: customer focus

How to build a customer-centric organization: Step 1 – Change the corporate culture

Posted on April 10, 2007 by Todd Hollander

In a recent posting (”How to develop a customer-centric business model,“ March 08, 2007), I discussed an article in the San Francisco Chronicle about the benefits of corporations developing a customer-centric approach to business. The author, who defined a customer-centric … Continue reading →

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How to develop a customer-centric business model

Posted on March 8, 2007 by Todd Hollander

There was an interesting article in yesterday’s San Francisco Chronicle about the benefits of corporations developing a customer-centric approach to business. The author defines a customer-centric company as “one that recognizes the only way to add lasting value to the … Continue reading →

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